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Shipping and Returns

Do you ship internationally?

At this time, we are focusing on delivering our products within Pakistan. However, we are working diligently to expand our services internationally.

Do I have to pay for shipping?

We offer free shipping across Pakistan for all orders above PKR 5000. For orders below PKR 5000, a nominal PKR 150 shipping charge will be added during Checkout.

How long will it take for my order to reach me?

All orders are typically shipped within 3 working days of placing the order, and it typically takes another 2 to 10 working days for the order to reach you based on your location.

Typical Transit Time By Delivery Location:

All orders are typically shipped within 3 working days of placing the order, and it typically takes another 2 to 10 working days for the order to reach you based on your location.

Please note:

The delivery timelines above are indicative only. Since we rely on our courier partners for delivery, the delivery timeline can vary due to factors that are outside our control.

Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online.

Will all the items in my order be shipped in the same package?

Not necessarily. A single order may be shipped as multiple packages to ensure that your product(s) arrive safely and securely.

Do you have an exchange/return policy?

NWe accept returns or exchanges within 10 days of the original purchase date ONLY if you have received a damaged item or faulty product. If you wish to cancel an existing order you must do so by emailing us immediately at support@samanetc.com. 

If your item arrived in defective / damaged / incorrect / incomplete condition, it is eligible for a replacement, provided the exact item is available with Samanetc free of any delivery charges. If the same item is not available, a refund will be issued.

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